Shipping Policy
Punjabi Heritage, Reimagined.
Thank you for shopping with Explore Punjab Official. We are committed to delivering your orders safely and on time.
Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Custom-made and personalized products may require additional processing time.
- Orders are not processed on Sundays or public holidays.
Shipping Coverage
We currently ship across India and selected international destinations.
International shipping availability may vary based on location and courier serviceability.
Delivery Timelines
India Orders
- Metro Cities: 3–7 Business Days
- Other Locations: 5–10 Business Days
International Orders
- 7–21 Business Days depending on destination country and customs clearance.
Delivery timelines are estimates and may vary due to unforeseen circumstances.
Cash on Delivery (COD)
Cash on Delivery is available on eligible orders.
- ₹200 advance payment is required to confirm COD orders.
- The remaining amount is payable at delivery.
- The ₹200 advance is adjusted against the total order value.
COD Refusal & RTO Policy
If a customer refuses delivery, provides an incorrect address, is unavailable to receive the shipment, or the order is returned to us (RTO):
- The ₹200 advance payment will not be refunded.
- The amount is used to cover shipping, packaging, and handling charges.
Shipping Charges
Shipping charges are calculated during checkout.
Free shipping promotions may be offered on selected products or order values.
Order Tracking
Once your order is shipped, tracking details will be shared via:
- SMS
Customers can track their shipment using the tracking number provided.
Delivery Delays
While we strive for timely delivery, delays may occur due to:
- Weather conditions
- Courier service disruptions
- Public holidays
- Customs clearance
- Remote delivery locations
Explore Punjab Official shall not be held responsible for delays caused by third-party logistics partners.
International Duties & Taxes
For international orders, customs duties, taxes, and import charges (if applicable) are the responsibility of the customer.
These charges are determined by the destination country's customs authorities.
Damaged Packages
If your package appears damaged, tampered with, or opened at the time of delivery:
- Do not accept the parcel.
- Take photographs immediately.
- Contact us within 24 hours.
Contact Us
Explore Punjab Official
Email: info@explore-punjab.com
WhatsApp: +91 93119 13847
Website: www.explore-punjab.com
Punjabi Heritage, Reimagined.